Shipping and Delivery

Domestic orders are shipped via the cargo company you choose.

International orders are shipped via PTT Cargo and the shipping fee is 250 TL.

Cargo delivery cannot be made on weekends and public holidays. Orders falling on these dates will be delivered on the next business day.

Orders are delivered to cargo within 1-3 business days. The delivery time may vary depending on your address.

Delivery times for special production products vary depending on the manufacturing time. Delivery information and times for such products are specified on the product pages. For products with no specified time, please contact us.

The stock control of the products on our site is constantly carried out by our online service team. If there is an instant stock problem in the products in your order and they cannot be supplied, you will be informed by reaching the phone number in your membership information and your refund will be made to the account you want quickly.

Shipping costs will be added to your order amount.

When your order reaches you, be sure to check the package for any damage before accepting it. In case of damage to the box, ask the cargo officer to prepare a "Damage Assessment Report" without signing any document regarding the delivery and return the package to the cargo officer with the report.

Your order is under the guarantee of Mineralist Silver until it is delivered to you by the cargo company.

If you wish, you can pick up the products you ordered from our Bakırköy Store yourself. To do this, simply select "Store Pickup" at the Order Complete stage. You will be notified by e-mail when your products are ready for store pickup.