Warranty and Returns

In purchases made through our online site, our customers have the right of withdrawal within 14 days within the framework of the rules specified in the Consumer Law. You can send us your return or exchange requests via the e-mail address mineralistgumus@gmail.com .

Products that have been specially ordered or altered (products with custom sizes, special writings on them, etc.) cannot be returned.

Due to hygiene rules, earrings cannot be returned or exchanged.

There are no returns or exchanges on discounted products sold during discount campaigns.
The product to be returned must be completely undamaged and unused. Products that are scratched, damaged or physically changed in any way are not eligible for return.

After the product to be returned reaches us, we examine it and then initiate the return process.

In case of return requests, the packaging, certificate and invoice must be sent along with the product.

In case of return requests, the shipping fee belongs to the Buyer.